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Thursday, 26 March 2020

As you are aware, the COVID-19 situation unfolding worldwide is having unprecedented impacts on interpersonal interactions and business functions. While our office is currently endeavouring to function as normal, we anticipate the possibility that there may be disruptions to some services that we provide.

At some stage, our staff may need to operate remotely. However, we will ensure that we are able to continue to attend to all communications with you during this period.

If you have a current transaction underway, there is a prospect that your matter may be impacted by unfolding events. Please rest assured that we are putting every foreseeable measure in place to avoid this occurring. However, a widespread lockdown or closure could have unknown impacts.

At this time, we ask that you please consider the following:

  • Please ensure that you have provided us with your current telephone number and email address. It is essential that we have at least an email address and mobile number to ensure that we can communicate effectively. It would also be prudent to ensure that we have an alternative contact in case we have difficulties contacting you. If any of these details change, please tell us immediately.
  • In circumstances where we require documents in original form, please urgently let us know if you do not have access to printing facilities so that alternative arrangements can be made where possible.
  • Please ensure that you have signed all documentation that is required from your bank and ask them which processes must be done in person. Please let us know as soon as possible if your bank advises that it may have difficulties in proceeding with your transaction in the timeframe required as there may be real financial consequences if that is the case.
  • If you do not have access to internet banking, please contact our office immediately as it is highly likely that we will require you to make funds transfers during this time. However, where you receive any unexpected communication (from us or someone else) requesting you to transfer or deposit money, we suggest that you contact the person making the request or our office by telephone (not email), to confirm the authenticity of the request.
  • Please ensure that if you are required to send anything to us by post that you allow for possible postage delays. Please contact us if you are in any doubt about dates that we need documents and, where available, consider using postage methods that allow online delivery tracking.
  • If you foresee any factor or circumstance that may impact on your transaction or your ability to remain in contact with us during any potential closure periods, please urgently advise our office so that arrangements can be made.
  • Please advise us if you have any concerns or believe there are any other areas or issues we need to address.

If our office is closed at any time, we will notify you of the best phone numbers to use - until then, you should continue to call us on our usual phone number mentioned below.

We have taken every reasonable measure to ensure that you will have continued access to members of our staff during any potential closure. We cannot guarantee that there will be no delays or impacts on your transaction as a result of the evolving situation. However, please ensure that you keep in regular contact with our office and diarise all relevant dates.

If you have any queries about any of the above issues, please contact us on (07) 5556 7400.

- The Hickey Lawyers Team

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